Account Access
Is B/R available internationally?
Yes, international users can access articles, scores, alerts, live creator videos, and video replays on B/R. For more information checkout our article on B/R International Experience.
How do I change my email address on my account?
You can update your email address under Account Settings.
I forgot what email address I used for my account. How would I find this out?
If you are trying to login to your account and forgot your email address, please contact Customer Support.
Troubleshooting Facebook Login Issues for B/R app
I'm having trouble logging in with my Facebook account. What should I do?
- Verify Facebook Login: Ensure you can log into your Facebook account since it is necessary for B/R login.
- Ensure Direct Access: Access B/R directly via our app or website, not through an app's browser.
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Reset Facebook Settings in Mobile App:
- Navigate to ‘Settings’ > ‘Account Settings’.
- Scroll to ‘Apps’, tap on “Edit” next to ‘Logged in with Facebook’.
- Locate “B/R”, select it, and tap ‘remove’.
- Try logging in with Facebook again.
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Reset Facebook Settings on Website:
- Go to ‘Settings’ > ‘Apps and Websites’.
- Find “B/R”, click the pencil icon, then ‘Remove App’.
- Attempt to log in with Facebook again.
If issues persist, please contact Customer Support for further assistance.
Resetting Your Password
How do I reset my password?
To reset your password, please follow these steps:
Web Users:
- Select "Sign in with Email" and click "Forgot password?" beneath the sign-in button.
- Check your inbox for a reset link (check your spam folder if you can't find it).
- Alternatively, sign in using your phone number to receive a verification code on your mobile device (applies only if previously associated with your account).
Mobile App Users (iOS and Android):
- Tap "Sign in with Phone or Email."
- Verify your phone number by entering the code sent to your device or select "Sign in with Email."
- On the email sign-in page, select "Forgot Password?" to receive an email with the reset link.
For Accounts Created Through Google, Facebook, or Apple:
- Reset your password directly through the corresponding platform.
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