Guide to Purchasing and Managing Your B/R Branded Merchandise
Purchasing Merchandise
Where to Buy:
For B/R merchandise, go to shop.bleacherreport.com.
For House of Highlights merchandise, visit houseofhighlights.shop.
Customer Support
Send any inquiries to support@merch.co.
Expect a response within 24 hours.
Payment Methods
Accepted Payment Options:
Visa, Mastercard, American Express, or Discover.
Shipping and Delivery
Domestic and International Shipping:
Standard Shipping Time:
Typically 3-5 business days for domestic orders.
Expedited shipping is available for faster delivery; timing varies based on selection.
International Orders:
Usually arrive within 7-12 business days.
Visit the Shipping Policy for specific details on international shipping options.
Tracking Your Order
Track your delivery via the tracking number sent to your email after shipping.
Returns and Exchanges
Return Policy:
Returns and exchanges are accepted within 7 days of receipt.
Items must be unused and in their original packaging.
Initiating a Return or Exchange:
Email support@merch.co to start the process.
Follow instructions provided by the support team for your specific situation.
Addressing Issues
Damaged Merchandise:
If your product arrives damaged, please report immediately by contacting customer support at support@merch.co. A replacement will be arranged at no additional cost.
Modifying or Cancelling Orders:
Once an order is placed, it cannot be canceled or modified. - You may return or exchange items after receipt, following the return policy guidelines.
By following these straightforward steps, you can efficiently manage your purchases, inquiries, and any potential issues with B/R branded merchandise.
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